If you can’t find the answer to your question below please contact us and we will be happy to help.

We accept PayPal and major credit cards. Canadian customers can also pay with an e-transfer.

No! We absorb the payment fees on our end.

As a global company, this is the simplest way to maintain price consistency with the changing exchange rate. This helps us keeps costs down and offer the best possible prices to our customers around the world.

We guarantee the quality of our work and offer a limited warranty on our wheelsets. Please read our our warranty statement for full details.

We offer a money back guarantee for 30 days if you are not fully satisfied with the product. Please read the full agreement here.

Wheelsets with Industry Nine black hubs typically ship in 1-2 business days, Industry Nine coloured hubs typically take 5-7 business days but we do inventory small amounts of all colours!

US and international orders with Onyx hubs usually ship within a few days, whereas Canadian orders typically take two weeks.

If you need a product quickly, please contact us to confirm the availability of your desired hub color or leave us a note when checking out. You can choose your shipping speed when checking out.

We ship to most locations with UPS and you can choose the level of shipping service required at checkout.

Keep in mind that as all of our wheelsets are customized to your selections, there is additional time required until the wheelset is ready to ship. Wheelsets built with black hubs are almost always in stock, additional time may be required for colored hubs. Please leave a note on your order or contact us if you’re in a hurry.

Canadian orders ship out of our Canadian warehouse and US and international orders will ship out of our US warehouse.

We ship to most places. If you are seeing this message, please ensure that your full address is entered correctly. It can also take a minute for the shopping cart to calculate and show the available rates.

If you are still unable to see a shipping rate, please contact us.

USA & International– We do not charge tax on any US or international orders. Your local authorities may charge tax which is beyond our control.

Canada – Orders within Canada will have the appropriate tax charged because our North American office is located in Canada. The rate will be displayed in your cart total.

USA Orders – No duty or brokerage fees will be charged as we ship from within the US.

Canadian Orders – No duty or brokerage fees will be charged as we will ship from our Canadian location.

International Orders – Duty and taxes may be charged by customs officials. Most orders will be fulfilled from our US warehouse.

Yes, you can if you live in Canada. Please fill out this form to request a quote.

If you’re looking for DT Swiss or Hope hubs, please visit our international site.

Please keep in mind that wheelsets built with DT Swiss or Hope hubs will ship from our Chinese manufacturing plant which may increase the shipping time, cost and incur import fees.

The Chinese site charges 3.5% for payment fees whereas the US site absorbs that. We have to pay for shipping from China to the US as well as insurance, taxes, and duty so that is why the upfront cost is a bit higher. We find that the landed cost is about the same when all is said and done.

Keep in mind that the shipping rates from the US will be much cheaper than from China and you shouldn’t get hit with 1-3 week delays at customs, brokerage, and duty charges etc.

For tips and instructions on building wheelsets, click here.

For instructions on how to install your decal, click here.